Our policies

Because every meal is cooked fresh to order, orders can't be cancelled once they're placed and paid.

We only give refunds when a problem comes from our kitchen: for example a missing or wrong meal, or a meal that wasn't fit to eat. Contact us on the day of delivery with your order number and a photo, and we'll replace the meal or refund it.

We deliver across Accra. The delivery fee depends on your area and is shown at checkout before you pay.

• Daily orders: Monday to Friday, delivered after 11am. Order by 8pm the day before.
• Meal prep: delivered Sunday afternoon. Order by Thursday 8pm.

Please add a clear delivery address (a map pin helps) and keep your phone nearby so our rider can reach you.

Missed deliveries: our policy for when nobody is available is being finalised.

Meal prep is a pack of 5 or 10 meals that you pick from that week's menu. You can order it for just one week as a guest, or every week with an account.

• Every week: each Saturday we send you a reminder with a link to pay for the coming week. This is why weekly meal prep needs an account.
• If a week isn't paid by Thursday 8pm, your plan pauses for that week. You can restart it any week, or stop it from your account.
• Once paid, a week can't be cancelled, skipped or refunded (except for kitchen problems, as above).

Meals are prepared for the week ahead. Check the storage and reheating notes on each label and keep meals refrigerated.

Anyone can read reviews. Only customers who have ordered can write them, and you can delete your own review at any time.

We hide or remove reviews that contain abusive or offensive language, spam, or someone's personal information. We don't remove reviews just for being critical.

You don't need an account to order. We never create an account for you without asking. Accounts and marketing messages are separate choices, and both are switched off unless you turn them on.

• Guest orders: we use your name, phone number, email (if given) and delivery address only to prepare, deliver and support that order. We delete your contact and address details within 90 days of delivery, keeping only the order and payment records we must hold for tax and accounting.
• Accounts: if you create one, we keep your details, saved addresses and order history so you can reorder, review meals and, for weekly meal prep, get your Saturday pay link. You can delete your account at any time, and we'll erase your personal details apart from the records we're required to keep.
• Marketing: we only send menus and offers if you tick the box to receive them. Every message includes a way to unsubscribe.
• Payments are handled by our payment partner. We never see your Mobile Money PIN or full card number.

We don't sell your data. You can ask us to see, correct or delete your information at any time by writing to hello@bentoweekgh.com. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

Our dishes are labelled with common dietary tags, but they're prepared in a kitchen that handles nuts, fish, eggs, dairy and gluten. If you have a serious allergy, please contact us at hello@bentoweekgh.com before ordering.

Our meals aren't medical advice. Talk to your doctor about any special diet.